UM-3EX Driver Ver.1.0.1 for Windows® 8/8.1

(Note)
In no event shall Roland Corporation ("Roland") be liable to end-users for any damages whatsoever, including but not limited to financial damages for loss of business profits or business information arising from the use of, or inability to use this product. The foregoing provision is effective even if Roland has been advised of the possibility of such damages.

*All files and other material contained in this folder are copyrighted by the Roland. Any alteration, modification, duplication, distribution, or reproduction of this material is prohibited. Additionally, Roland reserves the right to make changes to these programs and files without prior notice.
* Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
*All product names mentioned in this document are trademarks or registered trademarks of their respective owners.

About this driver

This is the UM-3EX driver for Microsoft® Windows® 8/8.1.
*For touch-enabled PCs, replace the word "click" in this document with "tap" when operating.

System requirements

This driver has the following requirements.

Operating System
Microsoft® Windows® 8/8.1 (64-bit Edition/32-bit Edition)
*This driver will not work on Windows RT.
Computer
Windows-compatible PC equipped with USB port
*This product cannot be used with a USB 3.0 port that is not compatible with USB 2.0 specification.
*If this product does not work correctly when connected to a USB 3.0 port, you will need to connect it to a USB 2.0 port.
*Even if connected to a USB 3.0 port, the performance of the product will not change.
*This driver cannot be used in a virtual Windows environment, such as Hyper-V or Virtual PC.
*Mac computers running Microsoft Windows are not supported.

Cautions and Limitations


Installation

*To reinstall or update the driver, refer to "To reinstall."
  1. Start up Windows with all USB cables disconnected.
    (except for keyboard and mouse)
  2. Exit all applications before you begin the installation.
  3. On the Start screen, click the Desktop.
  4. Double-click the Setup icon.
    *If a confirmation screen regarding Windows SmartScreen appears, click [Run anyway].
  5. A confirmation screen regarding User Account Control will appear, click [Yes].
  6. The message "UM-3EX Driver will be installed on your computer. ---" will appear. Click [Next].
    *If any other message appears, follow the directions of the message.
  7. Click [Next] to begin installation.
  8. If a dialog box regarding Windows Security appears, click [Install].
  9. The message "Ready to install the driver. ---" will appear.
    *If any other message appears, follow the directions of the message.
  10. Use a USB cable to connect the UM-3EX to your computer.
    The driver will be installed automatically.
  11. When the "Installation has been completed." message appears, installation has been completed.
    Click [Close] to close the "Driver Setup" dialog box.
  12. If the "System Settings Change" dialog box appears, click [Yes] to restart Windows.
  13. Refer to "Before you begin," and make the necessary settings for using the UM-3EX. You won't be able to use the UM-3EX unless you make these settings.
    *If you are unable to use the UM-3EX after connecting it, it's possible that a problem has occurred. Refer to "Troubleshooting."

Before you begin

Input/output device settings for your application

In the application(s) that you intend to use, specify the MIDI device they are to use. (For details on this setting, refer to the owner's manual for your application.)

*If you are unable to select the UM-3EX device, a problem may have occurred. Refer to "Troubleshooting."

MIDI input/output device

*In the Windows Media Player, the MIDI input/output device of UM-3EX cannot be used.
Please select the following device in your MIDI compatible application.
[MIDI OUT devices]
1(UM-3EX)
2(UM-3EX)
3(UM-3EX)
 
[MIDI IN devices]
1(UM-3EX)
2(UM-3EX)
3(UM-3EX)
 
*The UNIT number of the UM-3EX is added to the MIDI device name (for example: 1(UM-3EX(1)).)
If you simultaneously connect more than one UM-3EX unit, set the UM-3EX's "UNIT number select switch" to different numbers.

To change the settings

To change or verify settings

  1. When changing driver settings, always make sure to first quit all applications using the UM-3EX. This is unnecessary when only checking the settings.
    *Exit not just Desktop applications but Windows Store Apps as well. Please wait for about 10 seconds until these applications exit completely.
  2. Display the "Start screen"/"Apps view" and click "UM-3EX."
    *On the "Start screen"/"Apps view", if "UM-3EX" does not exist, then open the "Control Panel," switch "View by:" to the icon view (Large icons or Small icons), and then click "UM-3EX."
  3. The "UM-3EX Driver Settings" dialog box will appear.
  4. To modify the settings, make the changes and click [OK]. To simply check the settings, be sure to click [Cancel] after viewing the settings.
    *For details on the setting items, refer to "About the items in the Settings dialog box."

About the items in the Settings dialog box

The "Light Load" check box
Normally, you should leave this check box cleared.
*The modified setting will take effect after the USB cable of the UM-3EX is disconnected and reconnected.
 
"Show README" button
This button displays the README file (this document).
 
Information
This field shows the driver version.

To reinstall

  1. Delete the driver as described in "To uninstall."
    *When you uninstall, the settings of the Driver Settings dialog box will be initialized. For details on the setting items, refer to "About the items in the Settings dialog box."
  2. Install the driver as described in "Installation."

To uninstall

  1. Start up Windows with all USB cables disconnected.
    (except for keyboard and mouse)
  2. Exit all applications before you begin the uninstallation.
    *Exit not just Desktop applications but Windows Store Apps as well. Please wait for about 10 seconds until these applications exit completely.
  3. Open "Control Panel" and click "Uninstall a program."
    *If the icon view is selected for the Control Panel, click "Programs and Features."
  4. In the list, choose "UM-3EX Driver", and click "Uninstall/Change."
  5. If a dialog box regarding User Account Control appears, click [Yes].
    *If you are asked to enter the password for an administrative account, sign in to Windows as a user whose Account Type is Administrator, and then perform the uninstallation.
  6. The display will indicate "The installed UM-3EX Driver will be uninstalled." and click the [OK].
  7. When the message "Uninstallation was completed." is displayed, click [OK] to restart Windows.

Troubleshooting

Cannot install/uninstall the driver

Are you signed into Windows with the appropriate user rights?
You must sign in to Windows as a user whose Account Type is Administrator.
*For more information regarding this, consult your computer system administrator.
 

Cannot select/use the UM-3EX device

Was the driver installed correctly?
If you can't use the UM-3EX even though you've installed the driver, the driver might not be installed correctly. Use the procedure described in "To reinstall" to reinstall the driver.
 
Could the UM-3EX be in use by other software?
Exit all applications that are using the UM-3EX, and disconnect/reconnect the USB cable of the UM-3EX.
If this does not solve the problem, use the procedure described in "To reinstall" to reinstall the driver.
 
Is the UM-3EX MIDI device name displayed?
If the device name is not displayed, exit all applications that are using the UM-3EX, and disconnect/reconnect the USB cable of the UM-3EX.
If this does not solve the problem, use the procedure described in "To reinstall" to reinstall the driver.
 
Did the computer enter a Sleep mode while the UM-3EX was connected?
If the UM-3EX does not work correctly after resuming from Sleep mode, you should exit all applications that use the UM-3EX, and then disconnect the USB cable of the UM-3EX and reconnect it.
 
Was the USB cable disconnected and reconnected while the UM-3EX was being used?
If the USB cable is disconnected and reconnected while the UM-3EX is in use, it may no longer operate correctly. If this occurs, exit all applications that are using the UM-3EX, and disconnect/reconnect the USB cable of the UM-3EX.
 
On some computers, if the UM-3EX is connected while Windows starts up, the driver will not be loaded correctly, and it will not be possible to use the UM-3EX via USB.
If this occurs, start up Windows before you connect the UM-3EX.
 

A number such as "2-" is now displayed at the beginning of the device name

Could you have connected the UM-3EX to a different USB port?
If you connect the UM-3EX to a different USB port, the operating system may automatically add a number to the beginning of the device name.
Even if this occurs, it will not cause any problems with the operation of the UM-3EX.
*If you want to restore the device name that does not have this added number, connect the UM-3EX to the same USB port as when you installed it, or reinstall the driver as described in "To reinstall."

No sound is heard; cannot playback or record

Was the driver installed correctly?
 
Could the UM-3EX be in use by other software?
 
Did you make settings as described in "Before you begin" so that the UM-3EX driver could be used?
The UM-3EX cannot be used unless you make these settings. Refer to the sections on "Before you begin."
 
Could you have entered Sleep mode during playback or recording?
If the UM-3EX does not work correctly after resuming from Sleep mode, you should exit all applications that use the UM-3EX, and then disconnect the USB cable of the UM-3EX and reconnect it.
 
During playback or recording, did you disconnect and reconnect the USB cable?
If you disconnect and reconnect the USB cable during playback or recording, the UM-3EX will no longer be able to play back or record. Stop playback or recording, and then start playback or recording once again. If you are still unable to play back or record, quit all programs that are using the UM-3EX, then disconnect/reconnect the USB cable of the UM-3EX.
 

Part of the playback is wrong: e.g., notes are broken off prematurely, or some notes are lost

Problems may be solved by making the settings shown below.

Try updating the driver of your display adaptor
You may be able to eliminate clicks and pops by updating the driver for the display adaptor installed in your computer.
 
Windows Update / Microsoft Update
You may be able to solve the problem by updating your system with "Windows Update" or "Microsoft Update" provided by Microsoft.
 
Check the power management settings
  1. Open "Control Panel," click "System and Security," and then click "Power Options."
    *If the icon view is selected for the Control Panel, click "Power Options."
  2. In "Choose or customize a power plan," choose "High performance."
    *If the "High performance" plan is not shown, click "Show additional plans."
  3. In the High performance area, click "Change plan settings."
  4. Click "Change advanced power settings."
  5. In the Advanced Settings, click the “+” symbol for "Hard Disk," and click the “+”symbol for "Turn off hard disk after" to open it.
  6. Click "Setting (Minutes)," and click the down arrow to change the setting to "Never."
  7. Click [OK] to close the Power Options window.
  8. Close the "Edit Plan Settings" screen.
"Performance Options" settings of System Properties
  1. Open "Control Panel," click "System and Security," and then click "System."
    *If the icon view is selected for the Control Panel, click "System."
  2. At the left, click "Advanced system settings."
  3. If a dialog box regarding User Account Control appears, click [Yes].
    *If you are asked to enter the password of an Administrator account, sign in to Windows as a user whose Account Type is Administrator, then perform the settings again.
  4. Click [Settings] of the Performance section, and then click the [Advanced] tab.
  5. Select "Background services," and click [OK].
  6. Click [OK] to close "System Properties."
Such problems may be solved if you check the "Light Load" check box in the Driver Settings dialog box.
If you wish to modify or verify the settings, use the procedure described in "To change the settings."
*The modified setting will take effect after the USB cable of the UM-3EX is disconnected and reconnected. Unless you experience problems, use the unchecked (initial) setting.

Copyright (C) 2013 Roland Corporation. All rights reserved.